Signal to Insight Terms of Service

1. Definitions

• Platform — the Signal to Insight software provided as a service (SaaS): ERP/CRM, sales, projects, documents, mail, calendar, tables, websites, shop, point-of-sale, automation and AI agent modules, together with the API and the MCP server.
• Customer — a business, legal person or organisational unit that enters into an agreement with us to use the Platform (creates a Workspace).
• Workspace — the Customer’s separated space on the Platform, with its own data, members, modules, limits and billing.
• User — a natural person given access to a Workspace by the Customer (member, guest, operator).
• Customer Data — all content and data entered into the Platform by the Customer, Users or on their behalf (including by automations, AI agents and integrations), including personal data.
• Integration — a connection between a Workspace and a third-party service (e.g. Google, Microsoft, Meta, TikTok, LinkedIn, Stripe) authorised by a User.
• AI Agent — a Platform feature that performs tasks using artificial-intelligence models, within the permissions granted by the User.
• Plan — the set of features, limits and fees chosen by the Customer.

2. Agreement and account

• The agreement is concluded when a Workspace is created. The Platform is intended for business or professional use; we do not provide services to consumers within the meaning of Article 22¹ of the Polish Civil Code.
• The person creating a Workspace represents that they are authorised to act on behalf of the Customer and are at least 18 years old. Users must be at least 16 years old.
• Registration data must be true and up to date. The Customer is responsible for the actions of the Users it grants access to and for keeping credentials confidential. We recommend signing in with a passkey or a second factor.
• Technical requirements: an up-to-date browser (Chrome, Edge, Firefox, Safari) with JavaScript and the cookies necessary for the session enabled, internet access and an e-mail address; for the stiOS and stiPOS applications — a supported operating system as listed on the download page.

3. Plans, fees and AI credits

• Plans, limits and prices are presented in the Platform or in an individual offer. Prices are net of VAT, which is added.
• Subscription fees are charged in advance for each billing period through our payment processor (Stripe). We issue invoices electronically, which the Customer accepts.
• AI features consume credits from the pool assigned to the Workspace. An unused pool expires at the end of the billing period unless the Plan states otherwise.
• If payment is not made we may, after prior notice, restrict the Workspace to read-only mode and suspend access after 30 days. Customer Data is not deleted because of non-payment alone before the periods set out in the Data Deletion Policy.
• Price changes apply from the next billing period and are announced at least 30 days in advance.

4. Customer Data and data processing

Customer Data belongs to the Customer. You grant us a non-exclusive, limited licence to store, process and display Customer Data solely as necessary to provide, secure and support the Platform.

With respect to personal data contained in Customer Data, the Customer is the controller and we are the processor. This section constitutes a data processing agreement within the meaning of Article 28 GDPR:

1. Subject matter and duration: processing Customer Data to provide the Platform, for the term of the agreement and until deletion is completed under the Data Deletion Policy.
2. Nature and purpose: storage, organisation, retrieval, transmission, analysis (including by AI Agents at a User’s instruction), deletion.
3. Types of data and data subjects: identification and contact data, transaction data and correspondence — concerning the Customer’s Users, business partners, clients and staff. The Customer should not enter special categories of data (Article 9 GDPR) without a separate agreement.
4. We process data only on the Customer’s documented instructions — using and configuring the Platform’s features constitutes such instructions.
5. Persons authorised to process data are bound by confidentiality.
6. We apply the Article 32 GDPR measures described in the Information Security Policy.
7. The Customer gives general authorisation for the sub-processors listed in the Privacy Policy. We give 14 days’ notice of changes; the Customer may object and, failing agreement, terminate.
8. We assist the Customer in responding to data-subject requests (including through export and deletion in the Platform) and in meeting its obligations under Articles 32–36 GDPR.
9. We notify the Customer of a personal data breach affecting Customer Data without undue delay and no later than 48 hours after becoming aware of it.
10. After termination we delete Customer Data in accordance with the Data Deletion Policy unless the law requires retention; before that the Customer may export it.
11. We make available the information necessary to demonstrate compliance with Article 28 GDPR and allow audits — as a rule by answering questionnaires and providing documentation, and on-site audits by appointment at the Customer’s cost.

Data protection contact: Data Protection Officer, iod@signaltoinsight.com.

5. Acceptable use

You may not use the Platform contrary to the law, good practice or these Terms, in particular:

• to provide unlawful content, content infringing third-party rights (including intellectual property and personal rights), child sexual abuse material, or content inciting violence or hatred;
• to send unsolicited commercial communications (spam), for phishing or to impersonate other persons or brands;
• to publish through Integrations (e.g. TikTok, Facebook, Instagram, LinkedIn) content that breaches those services’ terms or uses a person’s image without consent;
• to attempt unauthorised access, scan for vulnerabilities without our written consent, circumvent limits, security or billing, or reverse engineer beyond what the law permits;
• to place excessive load on the infrastructure, including automated scraping of the Platform outside the published API;
• to use AI Agents to take decisions producing legal effects for natural persons based solely on automated processing without human oversight where the law prohibits it.

Unlawful content can be reported to support@signaltoinsight.com. We handle reports promptly; we may disable access to content we have been credibly notified is unlawful and inform the Customer unless the law or security prevents it.

6. Artificial intelligence features

• AI Agents act within the permissions of the User on whose behalf they act — never with broader access than that User.
• AI-generated output may be inaccurate or incomplete. The Customer is responsible for reviewing output before relying on it, in particular before sending it to third parties, publishing it or taking financial decisions.
• We do not use Customer Data to train general-purpose AI models — neither our own nor those of model providers. The model providers we use process data as our sub-processors.
• Actions that send, publish, sign or move money require confirmation by a User or an approval rule configured by the Customer.

7. Third-party integrations

By connecting an external account (e.g. Google, Microsoft 365, Meta, TikTok, LinkedIn, Telegram, Stripe), a User authorises the Platform to access it within the permissions shown on the provider’s consent screen and solely for the feature the User enabled. Access can be revoked at any time in the Platform’s settings or with the provider.

Use of third-party services is also subject to their terms (e.g. TikTok Terms of Service, Meta Terms, Google API Services User Data Policy). We are not responsible for the availability, changes or operation of third-party services.

8. Intellectual property

The Platform, its code, interface, documentation and the Signal to Insight, stiOS and stiPOS marks are owned by or licensed to us. For the term of the agreement we grant the Customer a non-exclusive, non-transferable licence to use the Platform within its Plan.

If you give us suggestions or feedback about the Platform, we may use them without obligation to you.

9. Confidentiality

Each party will keep confidential the other party’s information marked as confidential or confidential by its nature, and use it only to perform the agreement. This does not apply to information that is public, lawfully obtained from third parties, or required to be disclosed by law — in the latter case the party will, where permitted, notify the other party first.

10. Availability and support

We strive to keep the Platform continuously available, except for planned maintenance announced in advance and events beyond our control. A guaranteed service level (SLA) applies only where agreed in a separate contract.

Support: support@signaltoinsight.com.

11. Warranties and liability

• To the fullest extent permitted by law the Platform is provided “as is”; we exclude statutory warranty (rękojmia) and implied warranties, including fitness for a particular purpose.
• Our aggregate liability to the Customer under the agreement is limited to the fees paid by the Customer in the 12 months preceding the event giving rise to the damage. We are not liable for lost profits or indirect damage.
• These limitations do not apply to damage caused intentionally or to other cases where the law does not allow liability to be excluded or limited.
• The Customer will indemnify us against third-party claims arising from Customer Data or from use of the Platform in breach of these Terms.

12. Term, suspension and termination

• The agreement is concluded for an indefinite term. The Customer may terminate at any time by deleting the Workspace in settings or by writing to support; termination takes effect at the end of the paid billing period.
• We may terminate on 30 days’ notice for good cause (change in law, discontinuation of the service) or with immediate effect for a serious or persistent breach of these Terms.
• We may suspend access immediately where necessary to prevent harm to the Platform, other customers or third parties, or at the request of a competent authority. We inform the Customer of the suspension and its reason without delay.
• After termination Customer Data is deleted in accordance with the Data Deletion Policy. Before deletion the Customer may export its data.

13. Complaints

Complaints about the Platform can be sent to support@signaltoinsight.com, describing the problem and naming the Workspace. We respond within 14 days.

14. Changes to these Terms

We may change these Terms for good reason (change in law, change in features, security). We announce changes in the Platform or by e-mail at least 14 days in advance; changes required by law or security may take effect earlier. A Customer who does not accept the changes may terminate before they take effect.

15. Governing law and final provisions

The agreement is governed by Polish law. Disputes are resolved by the court competent for the Provider’s registered office. This does not limit the rights of a natural person running a business for whom the agreement is not of a professional nature (Article 385⁵ of the Polish Civil Code) — consumer-protection rules apply to that extent.

If any provision is held invalid, the remaining provisions remain in force. The Polish version of these Terms is binding; the English version is provided for information.

Provider: Signal to Insight Sp. z o.o., a limited liability company incorporated in Poland. Contact: support@signaltoinsight.com.